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FAQs

Accounts & Pricing

  • Ultra Flavor is a wholesale-only importer and distributor. Our buyers are distributors, wholesalers, grocery and Asian markets, convenience and smoke shops, specialty snack stores and online sellers. We don't sell to individual consumers.

  • Fill out our Wholesale Registration form with your business details and a copy of your seller's permit or resale certificate. After our team approves your application, we'll email you and you can log in to see pricing and order.

  • Pricing is only shown to approved wholesale accounts. Log in, or register for an account if you don't have one yet.

  • Distributors get our dedicated distributor pricing. The prices on this site are our standard wholesale prices; once we set you up as a distributor account, your orders are priced from our distributor price list when we confirm them. We already supply many distributors, and because we import most of our products directly, we can support real volume. Email info@ultraflavorus.com or call 626-464-5666 to get set up.

  • Yes. Multi-pallet and repeat orders often qualify for better pricing. Any discount will appear in your revised order, or you can reach out to our sales team before ordering.

Ordering

  • No. Submitting your order sends it to us as a request, and no payment details are collected at that point. You pay only after our sales team confirms the order and you approve the finalized version. We start preparing your order once payment is received. See how ordering works.

  • Delivered orders require at least 1 full pallet (about 50 cases). Warehouse pickup has no minimum.

  • We'll mark it in your revised order and, where possible, suggest a similar item. Nothing is final until you approve it.

  • Payment is due within 3 business days of the date we send your revised order. After that, the order may be cancelled and the reserved stock released to other buyers. We start preparing your order only after payment is received.

  • We start preparing your order as soon as payment is received. Most orders are ready within 1 business day. Pickup orders are usually ready within 24 hours, and we do our best to have them ready the same day.

  • Of course. Ask us about expiration dates on any item before you approve your revised order. Product pages also list shelf life and country of origin.

  • We import directly and are always adding new and trending items. Send us the product name or a photo, and we'll check whether we can bring it in.

Freight & Pickup

  • As a guide, freight is priced per pallet, based on the distance from our City of Industry, CA warehouse to your ZIP code:

    • Warehouse pickup: Free
    • Within 100 miles: $200 per pallet
    • Over 100 miles, 1–3 pallets: $500 per pallet
    • Over 100 miles, 4–6 pallets: $400 per pallet
    • Over 100 miles, 7+ pallets: $250 per pallet

    These rates are estimates. Your actual freight is quoted from your final order and delivery address, and confirmed in your revised order before you pay.

  • A standard pallet holds about 50 cases. Some Asian beverages and cookies pack tighter, so more cases fit. We confirm the final pallet count when we review your order.

  • Yes. Pickup at our City of Industry warehouse is free for any order size. Once payment is received, pickup orders are usually ready within 24 hours, and we do our best to have them ready the same day. Hours are Monday to Friday, 9 AM to 5 PM, by appointment only.

  • We deliver throughout the continental United States.

  • Check the shipment before signing. Write any damage or missing cases on the delivery receipt (BOL), take photos, and report it to us within 48 hours.

Returns & Issues

  • Because our products are food, beverages and bulk wholesale goods, delivered orders can't be returned. We will fix any order that arrives damaged, short or incorrect with a replacement or credit.

  • Email info@ultraflavorus.com or call 626-464-5666 within 48 hours of delivery. Include your order number, photos and a copy of the BOL.